1. Introduction

The Film Shop (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from www.thefilmshop.co.za.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information in order to process your orders and provide a better shopping experience.

2.1 Personal Information

When you place an order or create an account, we may collect:

• Full name

• Email address

• Contact number

• Delivery or postal address

• Billing information

• Company name (if applicable)

• Any correspondence sent to our support team

2.2 Non-Personal Information

We also collect certain non-identifiable information automatically, including:

• Browser type and device information

• IP address and location (approximate)

• Pages visited and time spent on the website

• Cookies and usage analytics

3. How We Use Your Information

Your personal information is used for the following purposes:

• To process, fulfill, and deliver your orders

• To communicate order confirmations, tracking, or delivery updates

• To respond to customer queries or support requests

• To improve website performance and user experience

• To send marketing or promotional material (only with your consent)

• To comply with legal and regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal information to any third parties.

We only share information as necessary with:

• Delivery partners (The Courier Guy, PostNet) for order fulfillment

• Payment gateways (e.g., PayFast or other secure processors)

• IT and analytics providers that assist in website performance and security

• Legal authorities, only if required by law or to protect our rights

All third parties we work with are required to maintain the confidentiality and security of your information in accordance with POPIA.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

This includes the use of secure servers, SSL encryption, and limited access to personal data by authorized personnel only.

However, no system is entirely secure, and you acknowledge that the transmission of data via the internet is at your own risk.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.

You may choose to disable cookies in your browser settings, but this may limit certain website functionality.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or outdated information

• Withdraw consent for marketing communications

• Request deletion of your personal data (where legally permissible)

Requests can be sent to support@thefilmshop.co.za.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders

• Provide after-sales support

• Comply with legal, accounting, or tax obligations

After this period, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies before sharing any personal information.

10. Marketing Communications

We may occasionally send promotional offers, updates, or newsletters to customers who opt in.

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

11. Updates to This Policy

The Film Shop reserves the right to update or amend this Privacy Policy at any time without prior notice.

The latest version will always be available on www.thefilmshop.co.za.

Last updated: November 2025

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

📧 support@thefilmshop.co.za

📞 +27 (0)63 723 1346

📍 The Film Shop, Benoni, South Africa